Happy Monday! It is GO LIVE WEEK!
For go live, we are all hands-on deck to ensure we get as much sorted out as possible. We have been preparing for many months at this point and know that there will be some bumps in the road.
I want to thank the Revenue Cycle team and the Super users that have helped put all the information together and helped with the training. There are a LOT of things to consider and handle with an organization of our size. They have put in many hours of hard work and have shown patience.
We understand that this can be stressful regardless of how much time and effort was put into implementation. There might be some issues we come across, or things that we planned out doing one way but once we’re live realize we need to figure out another way, but rest assured we will get if rectified in a timely fashion so you can get the work done you need to.
A few things to note:
- If you are having a problem, start with the training (LMS) and the resources given to you by your Supervisor. If you can’t figure it out, please reach out to your Supervisor for assistance. If they don’t have the answers, they will contact Mary Jacobson for assistance.
- No billing should be in Procentive after 12/31/24. If you accidently put something in there, please work with Revenue Cycle to get it deleted ASAP.
- All billing starting with 1/1/25 will take place in InSync. You will need to back date starting today.
If you need to access Procentive, you can do so by going to the Depot > Resources > Procentive
Please be patient and understanding, we are all in this together. As time goes om there will be less concerns and questions. It is a great system and we are looking forward to what it will provide us.
We got this!!!